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Itsm Integration Platform logo

Itsm Integration Platform

madosh/MCP-ITSM

Unified IT Service Management over the Model Context Protocol — create, track, and resolve tickets across ServiceNow, Jira, Zendesk, Ivanti Neurons, and Cherwell from any MCP-compatible LLM client.

View on GitHub1

Install

docker run -e API_KEY=<value> mcp-itsm

Client configuration

{
  "mcpServers": {
    "mcp-itsm": {
      "command": "node",
      "args": [
        "/absolute/path/to/mcp-itsm/index.js"
      ],
      "env": {
        "API_KEY": "<API_KEY>"
      }
    }
  }
}

Environment variables

API_KEYMONGODB_URIJWT_SECRETSERVICENOW_BASE_URLSERVICENOW_USERNAMESERVICENOW_PASSWORDJWT_EXPIRES_INJIRA_BASE_URLJIRA_EMAILJIRA_API_TOKENZENDESK_BASE_URLZENDESK_USERNAME
GitHub stars
1
Author
@madosh
Category
Customer Support, Developer Tools
License
MIT
Updated
Oct 6, 2026

Tools (9)

  • create_ticket

    Create Ticket

  • get_ticket

    Get Ticket

  • update_ticket

    Update Ticket

  • list_tickets

    List Tickets

  • assign_ticket

    Assign Ticket

  • add_comment

    Add Comment

  • search_knowledge_base

    Search KB

  • priority

    impact + urgency

  • comment

    comments (public) or work_notes (internal, via internal: true)

Details on this page are taken from the project's README. Open README

Supported clients

Clients mentioned in this server's README:

View all
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Claude Desktop

Desktop · Freemium · Proprietary

Anthropic's official Claude AI desktop application. Supports MCP servers to extend functionality.

WindowsMacOS
Cursor logo

Cursor

Desktop · Freemium · Proprietary

The first agentic IDE. The Cursor editor truly merges how developers and AI work together, delivering a magical coding experience.

WindowsMacOSLinux

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