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Customer Support · Developer Tools
Servicenow MCP
osomai/servicenow-mcp
This project implements an MCP server that enables Claude to connect to ServiceNow instances, retrieve data, and perform actions through the ServiceNow API. It serves as a bridge between Claude and ServiceNow, allowing for seamless integration.
Install
Client configuration
{
"mcpServers": {
"ServiceNow": {
"command": "/Users/yourusername/dev/servicenow-mcp/.venv/bin/python",
"args": [
"-m",
"servicenow_mcp.cli"
],
"env": {
"SERVICENOW_INSTANCE_URL": "<SERVICENOW_INSTANCE_URL>",
"SERVICENOW_USERNAME": "<SERVICENOW_USERNAME>",
"SERVICENOW_PASSWORD": "<SERVICENOW_PASSWORD>",
"SERVICENOW_AUTH_TYPE": "<SERVICENOW_AUTH_TYPE>"
}
}
}
}Environment variables
SERVICENOW_INSTANCE_URLSERVICENOW_USERNAMESERVICENOW_PASSWORDSERVICENOW_AUTH_TYPEMCP_TOOL_PACKAGESERVICENOW_CLIENT_IDSERVICENOW_CLIENT_SECRETSERVICENOW_TOKEN_URLSERVICENOW_API_KEY- GitHub stars
- 55
- Author
- @osomai
- Category
- Customer Support, Developer Tools
- License
- MIT
- Updated
- Oct 6, 2026
About Servicenow MCP
A Model Completion Protocol (MCP) server implementation for ServiceNow, allowing Claude to interact with ServiceNow instances.
Features
Connect to ServiceNow instances using various authentication methods (Basic, OAuth, API Key)
Query ServiceNow records and tables
Create, update, and delete ServiceNow records
Execute ServiceNow scripts and workflows
Access and query the ServiceNow Service Catalog
Analyze and optimize the ServiceNow Service Catalog
Debug mode for troubleshooting
Support for both stdio and Server-Sent Events (SSE) communication
Tools (40)
service_desk
Tools for incident handling and basic user/knowledge lookup.
catalog_builder
Tools for creating and managing service catalog items, categories, variables, and related scripting (UI Policies, User Criteria).
change_coordinator
Tools for managing the change request lifecycle, including tasks and approvals.
knowledge_author
Tools for creating and managing knowledge bases, categories, and articles.
platform_developer
Tools for server-side scripting (Script Includes), workflow development, and deployment (Changesets).
system_administrator
Tools for user/group management and viewing system logs.
agile_management
Tools for managing user stories, epics, scrum tasks, and projects.
full
Includes all available tools (default).
none
Includes no tools (except list_tool_packages).
list_tool_packages
Lists all available tool package names defined in the configuration and shows the currently loaded package.
create_incident
Create a new incident in ServiceNow
update_incident
Update an existing incident in ServiceNow
add_comment
Add a comment to an incident in ServiceNow
resolve_incident
Resolve an incident in ServiceNow
get_catalog_item
Get a specific service catalog item from ServiceNow
create_catalog_category
Create a new service catalog category in ServiceNow
update_catalog_category
Update an existing service catalog category in ServiceNow
move_catalog_items
Move catalog items between categories in ServiceNow
create_catalog_item_variable
Create a new variable (form field) for a catalog item
update_catalog_item_variable
Update an existing variable for a catalog item
get_optimization_recommendations
Get recommendations for optimizing the service catalog
update_catalog_item
Update a service catalog item
create_change_request
Create a new change request in ServiceNow
update_change_request
Update an existing change request
get_change_request_details
Get detailed information about a specific change request
add_change_task
Add a task to a change request
submit_change_for_approval
Submit a change request for approval
approve_change
Approve a change request
reject_change
Reject a change request
create_story
Create a new user story in ServiceNow
update_story
Update an existing user story in ServiceNow
create_story_dependency
Create a dependency between two stories
delete_story_dependency
Delete a dependency between stories
create_epic
Create a new epic in ServiceNow
update_epic
Update an existing epic in ServiceNow
create_scrum_task
Create a new scrum task in ServiceNow
update_scrum_task
Update an existing scrum task in ServiceNow
create_project
Create a new project in ServiceNow
update_project
Update an existing project in ServiceNow
get_workflow
Get a specific workflow from ServiceNow
Details on this page are taken from the project's README. Open README
Supported clients
Clients mentioned in this server's README:
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