Servicenow MCP

service_desk

Tools for incident handling and basic user/knowledge lookup.

catalog_builder

Tools for creating and managing service catalog items, categories, variables, and related scripting (UI Policies, User Criteria).

change_coordinator

Tools for managing the change request lifecycle, including tasks and approvals.

knowledge_author

Tools for creating and managing knowledge bases, categories, and articles.

platform_developer

Tools for server-side scripting (Script Includes), workflow development, and deployment (Changesets).

system_administrator

Tools for user/group management and viewing system logs.

agile_management

Tools for managing user stories, epics, scrum tasks, and projects.

full

Includes all available tools (default).

none

Includes no tools (except list_tool_packages).

list_tool_packages

Lists all available tool package names defined in the configuration and shows the currently loaded package.

create_incident

Create a new incident in ServiceNow

update_incident

Update an existing incident in ServiceNow

add_comment

Add a comment to an incident in ServiceNow

resolve_incident

Resolve an incident in ServiceNow

get_catalog_item

Get a specific service catalog item from ServiceNow

create_catalog_category

Create a new service catalog category in ServiceNow

update_catalog_category

Update an existing service catalog category in ServiceNow

move_catalog_items

Move catalog items between categories in ServiceNow

create_catalog_item_variable

Create a new variable (form field) for a catalog item

update_catalog_item_variable

Update an existing variable for a catalog item

get_optimization_recommendations

Get recommendations for optimizing the service catalog

update_catalog_item

Update a service catalog item

create_change_request

Create a new change request in ServiceNow

update_change_request

Update an existing change request

get_change_request_details

Get detailed information about a specific change request

add_change_task

Add a task to a change request

submit_change_for_approval

Submit a change request for approval

approve_change

Approve a change request

reject_change

Reject a change request

create_story

Create a new user story in ServiceNow

update_story

Update an existing user story in ServiceNow

create_story_dependency

Create a dependency between two stories

delete_story_dependency

Delete a dependency between stories

create_epic

Create a new epic in ServiceNow

update_epic

Update an existing epic in ServiceNow

create_scrum_task

Create a new scrum task in ServiceNow

update_scrum_task

Update an existing scrum task in ServiceNow

create_project

Create a new project in ServiceNow

update_project

Update an existing project in ServiceNow

get_workflow

Get a specific workflow from ServiceNow