Marketing · AI Customer Service Assistant
Unthread - AI Support in Slack
Unthread is an automation tool that provides various functions on Slack to enable customer support.
Paid
- Website
- unthread.io
- Category
- Marketing › AI Customer Service Assistant
- Pricing
- Paid
- Platforms
- website
Annual Monthly | Most popular | Pro Starting at $75 per agent / month Advanced features for growing teams and with AI automation at the core. | Starting at $75 per agent / month | Starting at | per agent / month | Advanced features for growing teams and with AI automation at the core. | Conversation tracking, SLAs and assignments
About Unthread - AI Support in Slack
Unthread is an AI-native helpdesk for Slack and Microsoft Teams that automates ticketing, answers, knowledge, and workflows for IT, HR, customer support, and RevOps teams. AI-native ticketing, docs, and workflows The helpdesk that learns how your company works. Unthread tracks requests across Slack, Teams, email, or your favorite LLM â and does the work to solve instantly. Powering support teams from fast-growing startups to enterprises From request to resolutionâthen better the next time. Unthread connects intake, context, execution, and learning in one service operations loop. A request arrives where work already happens.
Features
Conversation tracking, SLAs and assignments
Slack Inbox and Broadcasts
Integrations & API
Dedicated Slack support channel
Customer portal
Knowledgebase sync
Custom analytics dashboards
NPS & CSAT surveys
Screenshots
Reviews
“âUnthread automatically resolves about 40% of all tickets that come in across different teams.â”
