Sierra screenshot

Chatbot · AI Chatbot

Sierra

Elevate your customer experience with AI

Paid
Website
sierra.ai
Category
Chatbot › AI Chatbot
Pricing
Paid
Platforms
website

Break complex outcomes into specific steps that improve over days or months. | Customer context Tailor interactions with memory that connects conversations, systems, and touchpoints. | Tailor interactions with memory that connects conversations, systems, and touchpoints. | Outcome optimization Personalize decisions to maximize satisfaction and revenue, while always adhering to your guardrails. | Personalize decisions to maximize satisfaction and revenue, while always adhering to your guardrails. | Proactive engagement Respond to real-world signals by triggering next best action workflows…

About Sierra

Sierra helps businesses build better, more human customer experiences with AI. Standout customer experiences. Stronger growth. Sierra helps the great companies of the world show up at their best. Increase the lifetime value of your customers Go beyond customer service to drive revenue growth. Build powerful AI agents quickly—with or without engineering support. Deploy a single agent across chat, SMS, WhatsApp, email, voice, and ChatGPT. Ensure you only pay for the value Sierra delivers with outcome-based pricing. The leading conversational AI platform for businesses. Upload SOPs, transcripts, whiteboard photos, and audio recordings—or explain your goal in plain English. Ghostwriter builds a production-ready, multilingual, multichannel agent—with built-in guardrails.

Features

  • Product overview

  • Agent Studio

  • Context Engine

  • Trust and reliability

Screenshots

Agent Studio dashboard
Agent Studio dashboard
Agent Studio dashboard table
Agent Studio dashboard table
Agent Studio dashboard input
Agent Studio dashboard input
Ghostwriter showing the creation of an AI retail support agent for Vintage Guitars, with the build process underway and
Ghostwriter showing the creation of an AI retail support agent for Vintage Guitars, with the build process underway and
A timeline graph showing AI agent traces, including transcription, initialization, supervisor actions, and user intent c
A timeline graph showing AI agent traces, including transcription, initialization, supervisor actions, and user intent c
Report asking "Why are conversations being transferred to human agents?" and listing "Package stuck in transit" as a rea
Report asking "Why are conversations being transferred to human agents?" and listing "Package stuck in transit" as a rea

Reviews

““ Innovation is in our DNA, and Sierra helps us bring that to life in how we care for our members every day. ””

Caryn Seidman-Becker Chief Executive Officer

““ Home ownership is personal and our agent is personal. We always say clients vote with clicks, and clients love the agent. ””

Alex McGillis VP, Product Management

““ Sierra is a game-changer for meeting subscribers’ needs. For every interaction, we gain valuable insights. ””

Moshe Pridan Chief Product Officer

““ This isn’t just about automation. It’s about creating a better, faster experience that still feels personal and thoughtful. ””

Sarah Wallis Chief Operating Officer

““ Our technology team has been playing the part of Devil's Advocate, writing in questions to trip the AI agent up. And it is great to look at those examples and recognize that the AI has understood, identified, and caught the misuse. ””

Maureen Martin

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