SearchUnify
SearchUnify is a cognitive platform that improves customer support and self-service.
Paid
- Website
- searchunify.com
- Category
- Code & IT › AI Search Engine
- Pricing
- Paid
- Platforms
- website
Workflow builder | Guardrails | Human in the loop | Audit trail | Retrieval Agentic RAG, the right index for each question Lexical Dense Graph SQL Community Sufficiency check | Community | Sufficiency check | Actions and tools Answers become outcomes MCP tools Skills Agent-to-agent Ticketing Entitlements Billing
About SearchUnify
Shorten turnaround time & augment agent productivity by providing your support agents with an AI-powered assistant, which helps them resolve cases faster. Elevate Agent Efficiency and Customer Satisfaction with SearchUnify Agent Helper Sentiment Analysis for Personalized Customer Support The Sentiment Analyzer Agent, powered by Agentic AI, calculates a comprehensive sentiment score for incoming tickets. By analyzing the context and emotions beyond the literal meaning of words, it identifies distinct customer sentiments such as happiness, sadness, anger, trust, and more. This in-depth understanding enables support reps to prioritize critical issues, addressing them proactively before they snowball, and ensuring a more personalized and effective customer support.
Features
26 Quarters of Search Leadership. Now Leading the Future of Knowledge Management.
Screenshots
Reviews
““Self-service went up, case conversion went down — and our engineers finally had one place to find the answer.””
““We maximised deflection and closed the knowledge gaps — customers and engineers get accurate answers instantly.””
““Deeper community engagement, more self-service, and members connected to the right knowledge without friction.””
““Faster resolution, empowered engineers, smoother outcomes across our entire technical support operation.””
““Knowledge finally has visibility. Self-service adoption is up and our support outcomes are more consistent.””
