Salient

Salient automates collections, servicing, regulatory audit, insurance claims, and dispute resolution for consumer lenders. AI agent for omnichannel collections and servicing. Taylor handles inbound and outbound collections and servicing across voice, SMS, email, and chat — compliantly, at a scale no human team can match. When a borrower misses a payment, a lender needs to reach them on whatever channel they'll actually respond to. Taylor owns the entire omnichannel conversation: outbound voice calls, SMS, email, and chat — inbound too. It negotiates payments, captures promises to pay, sets up payment arrangements, and resolves routine account inquiries across every channel without human involvement on the majority of interactions. Critically, Taylor maintains full context across channels — a borrower who responds to an SMS and then calls in doesn't start over. Taylor scales to millions of accounts simultaneously and brings consistent performance and compliance to every interaction, eliminating the variability and compliance risk of a large human agent floor.