Peridot

Effective text moderation is a common challenge in game development, requiring a balance between ensuring player safety and allowing for creative expression. This case study explores how our team replaced a costly third-party service with a pragmatic, in-house AI-powered experiment to improve both the player experience and operational costs. For a long time, we relied on an external, third-party service for text moderation across Niantic games. This service was effective, but it came at a high cost and was no longer reasonable with our smaller footprint of games following the Niantic Spatial spinout. We knew we needed a more sustainable solution.