Marketing · AI Customer Service Assistant
Macha
Macha is an advanced AI chat tool that enhances the functionality of Shopify stores.
Freemium
- Website
- getmacha.com
- Category
- Marketing › AI Customer Service Assistant
- Pricing
- Freemium
- Platforms
- website
Put an AI agent on the ticket categories you choose. It learns from your past tickets, connects to the tools you already run, and resolves them end to end. | Yvonne Panarin Customer Support Manager, myposter | Yvonne Panarin | Customer Support Manager, myposter | Pricing starts at | $299 /month | Tickets you want AI to solve | 750 1.5K 3K 5K 7.5K 10K 10K+
About Macha
Choose the right Macha plan for your team. From a free trial to enterprise — AI agents, integrations, and knowledge sources included in every plan. Put an AI agent on the ticket categories you choose. It learns from your past tickets, connects to the tools you already run, and resolves them end to end. Done-for-you setup. Our success team builds, tests and monitors your agents, on every plan. AI agents that resolve end to end. Pick a ticket category and an agent handles every ticket in it. Knows your stack. Learns from past tickets, your help centre and internal docs, and connects to 50+ apps. Our success team works with you until your category is above 85% automated.
Features
A live chat. A customer messaging in and the AI answering in real time. The entire back-and-forth is one ticket .
Screenshots
Reviews
““Macha runs the front line of our Zendesk across both our brands, six thousand tickets a month in four languages. The support from their team has been amazing!””
