Marketing · AI Customer Service Assistant
Balto
Real-time guidance platform for contact centers
- Website
- balto.ai
- Category
- Marketing › AI Customer Service Assistant
- Platforms
- website
About Balto
Our technology guides people to be successful in their conversations, scouting ahead and finding the right phrases. Read More. Powering a new era of knowledge work in the contact center. In 1925, a sled dog named Balto led his team across 600 miles of Alaskan whiteout to carry life-saving medicine to a town that had run out of time. The story became a movie a lot of us grew up on. It stuck with us for a simpler reason: a dog helped people get somewhere they couldn't get on their own. That's the idea behind our name. Our technology scouts ahead in a conversation, finding the right words, catching the right moment, so the person on the call can do their best work. The human is always the one in charge. We're just the good dog running alongside, making the trip a little easier.
Features
Meet Togo â
Case Study How InteLogix elevates quality with Balto. Read More â
Case Study How One Mnet Health scales compliant CX with Balto. Read More â
Meet Our Team â
Press Release The Next Generation of Agent Assist is Here with Balto Read More â
Screenshots
Reviews
“â â â â â 4.8 across 600+ reviews Loved by customers. Proven against competitors. All Reviews Agent Manager Executive”
“â â â â â 4.8 across 600+ reviews Loved by customers. Proven against competitors.”
“â â â â â "It is time sufficient & very useful since we are unable to memorize all scenarios[...]. It helps us also for holistic customer experience." Benedict V. Sr. Customer Service Assistant”
“"It is time sufficient & very useful since we are unable to memorize all scenarios[...]. It helps us also for holistic customer experience."”
“â â â â â "It gives the user a more effective way to assist the customer's concern through scripts & troubleshooting steps that pop up using audio cues. Because of this, I can efficiently assist the customer without wasting my time looking for resources." Erica M. Customer Service Representative”
