Marketing · AI Customer Service Assistant
Afiniti CX AI
AI solutions for improving customer interactions
Paid
- Website
- afiniti.com
- Category
- Marketing › AI Customer Service Assistant
- Pricing
- Paid
- Platforms
- website
02 Unplanned Disruptions | Unplanned Disruptions | Afiniti Orchestrator detects capacity drops instantly, simulates re-routing within seconds, and expands agent eligibility automatically to absorb demand while protecting revenue and SLAs. | 03 Day-to-Day Optimization Always-on intelligence continuously monitors KPIs, auto-adjusts routing before SLAs slip, surfaces anomalies proactively, and routes low-value intents to AI first. | 03 Day-to-Day Optimization | Day-to-Day Optimization | Always-on intelligence continuously monitors KPIs, auto-adjusts routing before SLAs slip, surfaces anomalies…
About Afiniti CX AI
Afiniti Pairing matches every customer with the right agent using patented AI, with precise A/B measurement and no disruption to your existing infrastructure. Afiniti Pairing TM AI-powered Customer- Agent Pairing Afiniti Pairing uses patented prescriptive AI to dynamically match each customer with the agent most likely to achieve the desired outcome. By learning from historical interactions and outcome data, it identifies the patterns of success between customers and agents, and applies that intelligence in the moment a new interaction begins. The result is consistently better conversations and measurably improved business outcomes across inbound, outbound, and digital interactions, with zero disruption to existing routing infrastructure.
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“[With] your support, we have been generating more happy customers and we have generated more revenue.” Lutz Schuler Chief Executive Officer, Virgin Media O2”
“[With] 80% of our calls with Afiniti ON, 20% OFF, we are having a big impact on the customer experience and the ability to generate revenue.” Jenifer Robertson Executive Vice President & General Manager AT&T Mass Markets”
“The opportunity for us is clear: Afiniti improves our customer service and provides therefore a key competitive advantage for TIM.” Pietro Labriola CEO of TIM Spa”
